Issue link: https://impartner.com/resources/i/1473122
Solution Showcase: Microsoft Dynamics 365 and Impartner PRM — A 'Better Together' Solution 4 © 2019 by The Enterprise Strategy Group, Inc. All Rights Reserved. • Detailed evaluations of the technical architecture. • Cost analysis—short and long term. • Portal functionality and data handling capabilities. • Speed and ease of implementation, configuration, and customization. The Winning Solution – Making the Move to Dynamics 365 Paired with Impartner PRM Because they were lacking critical PRM functionality and wanted it tightly integrated with Dynamics 365, it was important for the customer to have one company that was responsible for the transition to the combined CRM/PRM solution, so they embarked on a true collaborative process between customer, partner, and vendor teams. Key drivers to select Impartner as the PRM solution and Avtex to deliver the combined Dynamics 365/Impartner solution included the following: • Tight integration of Impartner PRM with Dynamics 365 CRM. • Impartner functionality within standard modules and add-ons met and exceeded their requirements. • Impartner was the only contender that was viewed as investing heavily in working with Microsoft Dynamics 365, given its Impartner PRM for Microsoft Dynamics solution • Everything Avtex needed for the build-out did not require a sync with a third party. • Implementation time for Impartner could fit within the company's required transition window. These factors, plus the strength of the individuals on the Avtex and Impartner teams, were deemed critical to ensure a faster implementation, reduce risk, and meet the aggressive timeline. Customer confidence followed as soon as the project started, and was rewarded with a positive, interactive process that delivered the joint solution that met and exceeded requirements, on time and on budget. The Results – Delivering End-customer Value Software alone doesn't create value, but an application that impacts business outcomes can deliver value far beyond any simple ROI calculation. In our discussions with key end-customer stakeholders, this value was created in several ways that started with "hard" savings in licensing and renewals ("We're way ahead in $"). It has been followed in terms of force- multiplying savings around new and improved functionality that delivers an impact on business processes and sales efficiency and has led to stronger, more effective partner relationships. Here is a summary of those value creators and why the customer reported "Our economics got much, much better!" • Allowed them to move off of a highly-customized legacy implementation that was costly to maintain. • Facilitated a complete reconfiguration, with advanced PRM capabilities and an expansion of existing CRM functionality within a compressed timeframe. • Better integration between PRM and CRM extended value and impacted sales productivity by integrating their partners earlier into the quote phase. • Upgrading to a modern, user-friendly interface improved utilization and productivity in-house and with partners.