Issue link: https://impartner.com/resources/i/1531996
Finastra is a financial software company headquartered in London. With over 10,000 employees serving customers across 130 countries, their customers include 45 of the world's top 50 banks. Finastra offers a portfolio of products and solutions to retail banking, transaction banking, lending, and treasury capital markets. They enable the financial services world to deliver the future of banking. Finastra powers today's financial institutions and marketplaces that accelerate the industry with an open innovation platform to connect and collaborate. Industry: Fintech Location: London, UK How Finastra Transformed Partner Engagement and Management Results Achieved a 648% increase in partner engagement Ranks in top 3 in the industry for user and account engagement Launched integrated partner platform in just 2 months PRM now acts as a single source of truth for partners Customer Stories © 2026 IMPARTNER. All rights reserved. HQ: +1 (801) 501-7000 | Paris: +33 (0) 1 87 16 73 86 | London: +44 (0) 204 576 9682 Challenge With over 100 partners spanning resellers, MSPs, and affiliates, Finastra needed a way to provide their partners with the right tools at the right time with a self- service portal and centralized management platform for their internal teams. Before Impartner, Finastra managed partners through manual processes that were time-consuming and labor-intensive. The lack of a centralized system led to inefficiencies with partner engagement and information sharing. Partner account managers were bogged down with administrative tasks, detracting from their core sales activities. Additionally, Finastra needed to accurately report on partner engagement and provide up-to-date information from the company to partners. The need for a comprehensive, integrated platform to enhance partner experience, improve efficiency, and support the company's growth through partners was clear. From the very start, it was fantastic working with the Impartner team. We worked collaboratively with our Impartner account, sales, and engineering managers, and were asked questions we'd never been asked before and helped us truly shape the digital strategy of our ecosystem by showing us what was possible and opening our eyes to new opportunities to better engage partners." Steve Newton, Digital Transformation Lead Solution It was important to Finastra, that their Partner facing digital channels could support the rapid growth, while remaining reflective of a leading edge technology brand. Impartner provided Finastra with a seamless end-to-end solution and one-stop shop for partners to access content and tools to meet their needs. Impartner's built-in customizability and configurability made it possible for Finastra to build a platform with the right look and feel for their brand. Finastra could also unite their partner tech stack with effortless integrations with their CRM, sales enablement platform, and other tools. Providing the comprehensive ability to manage deal registration, partner analytics, customized content, policies, and sales training within a single platform proving to be transformative for Finastra.