Robb Franks

Robb Franks is the Vice President of Customer Experience at Impartner. With over 20 years in SaaS, he has built a career spanning sales, consulting, and implementation for some of the world’s largest brands. Robb has led diverse teams across presales, demand generation, and enterprise sales, bringing a deep understanding of what it takes to drive success at every stage of the customer journey. For the past nine years, he has helped organizations – both large and small – build highly scalable, technology-driven partner programs. A sought-after speaker, Robb frequently shares insights on end-user experience, automation and workflow, and incentive and reward management.