Streamlining Partner Case Management with Impartner: AvePoint's Journey to Efficiency and Accountability
In this insightful session, Sam Valme, Senior Director of North America Channel Sales at AvePoint, shares his journey of transforming partner operations to create a seamless, scalable partner experience. Sam brings a wealth of experience across engineering, product development, and channel sales to tackle operational challenges head-on.
Sam highlights how AvePoint leveraged Impartner's dynamic custom objects to solve one of their biggest operational pain points: managing atypical partner requests. Through practical steps, his team centralized request tracking, eliminated inefficiencies, and empowered top-performing sales reps to focus on selling rather than administrative tasks.